Who is CMI?
Software developer of custom applications for use by public safety agencies. CMI Software Corp. is owned by iFocus Consulting Ltd.
How much experience does CMI have in software development?
We have designed, written, tested, installed, and supported PC based applications in more than 200 agencies in twelve states. Through the years the CMI Suite of Products has grown and transitioned from DOS based software to fully featured Windows Applications. Our team is now developing an updated major release version to provide a newer user experience with updated technology using newer software standards.
I'm interested in CMI's software, but how much does it cost?
The cost of software is based upon the number of software licenses, customization requested by an individual agency, and on-site services. You can request a proposal for your agency on-line at any time.
What documentation and product tutorials are provided with your software?
All of CMI's software applications come with integrated help files that can be viewed or printed.
I'm interested in CMI's software, but do not want to lose my existing data?
Data conversion is a valuable service offered by CMI. Our team can import your data from most database sources. The migration cost is based on your data’s native format, its condition, and the number of records.
What are the technical support options provided by CMI?
Support options include technical assistance, training, user groups, and on-site services. Support is available via phone, remote desktop sharing, or on-line through e-mail, or searching the knowledge base.
How does CMI handle requests for technical support?
Using CJIS Compliant access, our support team can connect remotely to assist with desktop and server error mitigation.
How does CMI handle software fixes, upgrades, and what are the costs?
CMI provides clients with software fixes as necessary to maintain the functionality of the installed software. Certain new features are offered as upgrades made available for purchase as developed. Customers with ASSURANCE level annual maintenance contracts receive upgrades to installed software without cost. Customers with BASIC level annual maintenance contracts will be required to purchase major software version updates when released. Contact us to learn more about our licensing models.
What costs are associated with ongoing maintenance?
An active Licensing and Support Agreement is required for all customers that use the CMI Suite of products. Out of scope support services are available on a per need basis caused by changes to customer hardware or operating systems used in conjunction with our software applications. These services are offered on a per-project or per-hour basis at rates defined within each customers license agreement.
How much, if any, downtime is required for data updates or to back up data files?
The process of updating or backing up data files will not cause any system downtime. During the back up process, users may still run queries and perform updates.