For our managed care customers we provide Remote Support Services with our CMi Support application.  

This software allows us to provide technical assistance with direct interaction to you computer without the need of an onsite visit.

The software utilizes a custom TeamViewer account to provide an encrypted and secure connection into your environment.

Once downloaded you will see a prompt similar to the images below. Simply click to Run.

When opened you should see the following screen:

 After installation you will find the CMi Support shortcut on your desktop for future use.